What payment options do you offer?
Currently we accept payments made via major Credit Cards & Paypal (VISA, Master Card, American Express, VISA/Master debit cards, bank transfer, eCheck, Paypal balance.).
Do you offer a money back guarantee?
Yes, we want to prove our services to you. If for any reason you are not satisfied within your first 3 days.
How long does VPS setup take?
Usually instantly after the payment.
How long have you been in business?
We have been providing webhosting services since June of 2006.
Do you have a referrals program?
Yes, please review our Affiliates program information for details.
Can I purchase an extra IP v4 Address?
Yes. An additional IPv4 addresses costs $3 month, Please submit a support ticket to purchase an IP address.
Can I upgrade or downgrade my VPS?
Yes. Please submit a support ticket.
Can I pay month ?
Yes. You can pay month to month.
What are Hardware node server specification?
Duel Xeon E5 2670
4X1TB SSD Disks with Hardware Raid
Redundant Power supply.
What is your VPS control panel?
We use Virtualizor control panel. You can Start, Stop, Reboot, OS Re-install by using VPS control panel.
Which operating systems can I install on my VPS?
You can install popular Linux distributions such as CentOS, Ubuntu, Fedora or Debian.
Do you offer DDoS protection for my VPS?
No, Your IP will be automatically nullrouted if your VPS IP recive or send DDOS attacks. This is offer protection for VPS neighbors.
Which virtualization technology do you use in this VPS?
It uses OpenVZ virtualization technology.
Where are your VPS located?
Our VPS are located in Dallas, TX
Do you offer IPv6 suuport for my VPS?
Currently we do not offer IPv6 support.
How do I get suport?
You can submit your support tickets from our client area.
What type of support will you offer for my VPS?
All our VPS plans are unmanaged. We only trobleshoot network, hardware related issues. We do not offer support for software installations, software trobleshoot. But you can buy our paid software suppot
Is paid software support covered by money back guarantee?
No. Paid software support is not covered by money back guarantee
What is my VPS uptime guarantee?
We guarantee 99.9% uptime on your VPS.
Do you allow Torrents, Warez?
We do not allow Torrent, TOR, Phishing, Spamming,Public VPNs/Open Proxies, MineCraft Servers, CamFrog, Digital Currency Mining and any other illegal activity. Please see our Acceptable Use Policy for more details.
Can I send SPAM or Bulk emailing?
DIMENODE does not allow any kind of mass mailing or spamming on DIMENODE network. Uunsecured SMTP relay is also now allowed. Your VPS will be suspended or terminate if you vialated this.
What happens if I attack other server?
If you send DoS attacks from your VPS to other server , do a port scans or brute forcing, our agreement will be canceled. Your account will be terminated immediately and will be reported to proper authorities.
Do I have to sign any contracts to get a VPS server?
No you don't have to sign any contracts and you are only billed month to month and can cancel at any time.